We’re here to help.
Email us with any questions, bug reports, or feedback. We respond within 24 hours, usually sooner.
hello@getpaircare.comAfter completing the onboarding quiz, you’ll see options on Home to either create an invite code or enter one your partner sent you. Share the code via text or messenger. Once they accept, you’re paired.
PairPoints are earned by completing quests, answering Daily Connect questions, logging your mood, sending messages, and other relationship activities. PP determine your rank, badges, and monthly leaderboard position. See your Playbook in Settings for the full PP table.
Yes. Go to Profile → Settings → Unpair. You’ll be unlinked but your individual data is preserved. You can pair with someone else after.
Profile → Settings → About → Delete my account. Deletion is immediate and removes your profile, messages, quests, photos, and personal data. Community posts and comments are anonymized (reassigned to “[Deleted User]”) rather than deleted, to preserve conversations for other users. If you’ve lost access to your account, visit getpaircare.com/delete-account or email us.
Check your phone’s Settings → Notifications → PairCare and make sure notifications are enabled. Confirm Focus Mode isn’t blocking the app. If they’re still not arriving, sign out and back in to re-register your device.
Each month is a new challenge. The top 3 couples on the leaderboard win prizes from our sponsoring brands. Champions earn a permanent badge. The leaderboard resets the 1st of each month. Full rules are at getpaircare.com/contest-rules.
Try a different photo first. If the issue persists, sign out and back in, then try again. If you’re still stuck, email us with the photo type (HEIC, JPEG, PNG) and your phone model.
Reactions appear in real time when both users are online. If you missed it because the app was closed, force-quit and reopen the app to refresh the chat.
Yes. Your conversations and personal data are private between you and your partner. We don’t sell data, run in-app ads, or share your information with third parties. See our Privacy Policy for full details.
Yes, version 1.0 is completely free with no in-app purchases or subscriptions.
Email hello@getpaircare.com with your phone model, OS version, app version (in Profile → About), and what you were doing when it happened. Screenshots help. We respond fast.
Tap the ··· menu on any post or comment in the community feed and choose “Report.” To block a user from your feed, tap their name and choose “Hide this person.” We review every report within 24 hours.